Full Scale Service Audits

CHRS conducts the most comprehensive graded service audits using our "Perfect Service Self calculating Tool" once concluded audit findings are presented to Management with detailed scores, gradings and analytics.

What we audit

* Social Media Presence

* VOC (Voice of Customer)

* VOS (Voice of Staff)

* Mystery Location and Service Visits

* Staff Grooming and Hygiene Analysis

* Staff A.S.K (Attitude, Skills, Knowledge)

* Culture Dipstick

What We Present

* Social Media pulse

* Department vise gradings

* Total Grading and Score

* People grading & Score

* Facilities grading

* Service grading

* Positives and areas of improvement

* Low hanging fruit

* TNA (Training Needs Analysis)

* Way forward