Sensei Service Stars (S3)
"Be known for your service"
3 Step Registration Process
Request for Audit
Start by stating why your service is above the rest and request an initial assessment.
Service Sensei Mystery Audit
Our experts will conduct a covert evaluation of your service points as real customers.
Service Sensei Star Awarding
Receive your official S3 rating based on the audit and celebrate your service excellence.
S3 CCCPs of Audit
Critical Customer Contact Points evaluated during the Mystery Audit.
Parking Experience
Entrance Experience
Sales Experience
Grooming & Hygiene
Telephone Experience
Place Experience
3S Levels
Our rating system acts as a true reflection of your organization's service quality, guiding you on where you stand and where you need to go.
Service is poor, do not visit for service.
Service is acceptable.
Service is good, complements the product.
Worth going JUST to see the service.
Leading the way in service, go to learn from this organisation how service is done.
Benefits with S3
- Be known for your service
- Get a graded audit of your CCCPs (Critical Customer Contact Points)
- Know your winners, low hanging fruits and derailers
- Understand your Service culture
- Know the bar, and Know how to strategically raise it
- Get best in class advice and training to be EMPATHY+ workforce
Ready to be known for your service?
Join the Sensei Service Stars program and take your customer experience to the next level.
Request Your Audit